The objective of our business is to provide high quality, affordable products and reliable service for our customers. Our standard is to treat our customers in the way we expect to be treated. The following are our standard terms and conditions:

• Making a Purchase:

If you can see what you need on our website, fill in the enquiry form at the bottom of each page with the product details, giving either your email or phone number. We will then contact you with a price and availability.

We have access to over 45,000 separate parts, if you can't see what you need, fill in the enquiry form with the details of what you are looking for and we will contact you.

You can also telephone us on 01248 410102 or 07789 225394.

• Payment:
  UK Customers
  We accept payment by Credit/Debit Card over the phone or via PayPal (we will email you a PayPal invoice, you can pay this without us seeing your card details. Due to PayPal's charges there is a 2% surcharge for using PayPal),  Cheque (7 days clearance required), Postal Orders or BACS Transfer, our account details are:
  NatWest Bank
  Sort Code: 51-61-14
  A/C No: 71002804
  Ref: Use Invoice No
  
  Non UK Customers
  We accept payment by Credit/Debit Card over the phone, via PayPal (2% surcharge applies), or bank transfer to our account. Please note that you must pay the bank fees for bank transfers. Our account details are as follows:
  IBAN No:  GB66 NWBK 51611471002804
  IBAN BIC: NWBKGB2L
  
  
• Tax Charges:
  Smallholder Services is a UK VAT registered company, our VAT No is GB 783 3297 00. All UK & European Union customers will receive a VAT invoice. All other customers outside this area will not be charged VAT.
  
  
• Carriage/Shipping:
  We arrange shipping on your behalf, normally via Royal Mail or Parcel Force. We always obtain proof of posting. Please note that the standard insurance on Royal Mail is £32 and Parcel Force is £150. We offer extra insurance on Royal Mail & Parcel Force - details on request.
  Overseas orders - we normally use Parcel Force Global Priority (as this is a tracked service with up to £150 insurance) additional insurance is available on request.
  If you do not receive your goods we will start a claim with Royal Mail/Parcel Force in your name and compensation will be paid direct to you.
  
  
• Delivery Schedule:
  In stock items will be dispatched as soon as we receive cleared payment. If your item is not in stock we will order it on our next stock order. A delay of up to 10 days is possible in these circumstances; we will notify you of any stock problems.
  
  
• Returns:
  Should you wish to return an item for a refund or exchange, please do so within 7 days of receipt. Unless faulty, goods must be returned in their original packaging, in a clean and saleable condition and are subject to a handling/re-stocking fee of 15% of the total invoice excluding carriage. You must inform us before you return an item, and tell us if you want an exchange or a refund. We do not refund carriage charges unless we have sent you the wrong item i.e. you ordered a piston and we sent you a light bulb.
  Due to the nature of our business there are many variations in machine specification. Often, changes have been made to machines by previous owners that mean when we supply the correct part for that model it will not fit. We will endeavor to find you the correct parts and where possible take back the item we supplied. However, if we have supplied an item you specifically ordered and we would have little chance of selling it on we will be unable to provide a refund. We will always deal with these instances on a case by case basis.
  Please note that you are responsible for any returned goods until they arrive with us.
  This policy does not apply to used or second hand items which are non returnable.
  
  
• "Used" items do not have a warranty and are sold as seen.
  
  
• Smallholder Services shall not be liable for loss, injury or any damage relating to parts, machinery or information supplied by ourselves. Warranties extend as far as those given to us by our suppliers. All parts are only to be fitted by competent persons, if you are in any doubt consult a qualified engineer.
  
  
• Part Numbers:
  OEM part numbers are for cross reference purposes only, and do not imply that our parts are made by the OEM. Our parts are sourced from reputable UK manufacture's who may, or may not have made the originals.
  
  If you've managed to read this far, well done! We hope you think our terms a fair and reasonable.